Complaints Policy

Policy Review Date: September 2020
Next Review Date: September 2021

Clarus Education will continually strive to ensure that we meet the need of the pupils and schools in which Clarus Education serves.

A complaint against a teacher or support staff is likely to arise when there are issues of:

A complaint against a school by a teacher or support staff is likely to arise when there are issues of:

All complaints will be dealt with in the first instance by the consultant linked to the particular teacher/ school/ LEA. If necessary, the complaint will be escalated and dealt with by a company director.

Complaints against a Teacher

Whenever possible the consultant will have:

The nature of the complaint or allegation will be noted and the consultant will take responsibility for conveying the nature of the complaint or allegation to the teacher of support staff in question, in writing within 2 working days of receipt.

The teacher will be invited to meet with the consultant within 5 working days of receiving the complaint, in order to discuss the nature of the complaint or allegation. If the complaint or allegation is considered to be of a serious nature i.e. Child Protection, Health & Safety, or of a criminal nature, the teacher or support staff may be accompanied by a colleague or a representative of his/ her professional association.

The teacher will be given every opportunity to respond to the complaint or allegation and will be asked to provide Clarus Education with a written statement.

The consultant will take appropriate action and communicate this to the teacher and complainant.

This action may be:

In all aspects of Child Protection, the Company is obliged to act in accordance with the London Child Protection Procedures (Edition 5 October 2015).

Child Protection is a generic term encompassing all ill-treatment of children including serious physical and sexual assaults as well as cases where the standard of care does not adequately support the child’s health or development.

A complaint about a school

All complaints have to be made within 24 hours of any incident or experience by the teacher that gives rise to a complaint and should be made in writing to the consultant linked to the school and/ or teacher.

The consultant will contact the school and inform the Head Teacher of the nature of the complaint.

The consultant will take appropriate action and communicate this to the school and the teacher making the complaint.

The action may be:

At all times the Company is mindful of meeting its statutory and mandatory obligations in all matters of employment law and equal opportunities.