Senior IT Technician - Merton

Senior IT Technician – Merton – Permanent – ASAP start!

ROLE: Senior IT Technician

PAY: £30,033-£35,577 per annum – 35 hours per week, 52 weeks

START:  ASAP

CONTRACT TYPE: Full time and permanent

LOCATION: Merton

We are pleased to announce that we are working with a Secondary School who are looking to expand their Administration and Support Team and they are looking to recruit an enthusiastic and hard-working Senior IT Technician to join their Support Team providing a broad range of IT support across the school.

This is a fantastic opportunity for a keen individual with solid fundamental knowledge to gain valuable experience in a range of hardware and software systems and services within a busy team.

The Secondary School is a vibrant, student-focussed 11 – 19 secondary school rated “Good” by Ofsted in January 2019. They foster a strong community and have great pride in their students and their achievements. Whilst the students are at the centre of everything they do, they recognise and value our dedicated and committed staff.

The SLT are actively seeking ways to enable our staff to achieve a balance between the exacting demands of their profession and their lives outside work. Above all they aim to ensure that every student is inspired to learn and achieves the best they can as a result of exceptional teaching and learning.

Service & People Management:

• Responsible for the day-to-day direction, supervision and organisation of the IT Support Team
• Plays a key role in the management and development of IT Support services
• Acts as the customer relationship manager within the Core Operations and Support Services Team, dealing with any concerns, complaints or feedback about the quality of service from end-users, reporting these to the Director of Operations as appropriate
• Oversees the allocation of helpdesk tickets; ensures that the workload of team members is appropriate and manageable
• Works closely with the IT Team and Director of Operations to produce planned maintenance and work schedules and ensures that that time is used effectively
• Monitors the volume and type of helpdesk tickets and reports regularly to the Director of Operations
• Maintains detailed schedules, lists, diagrams and documentation for all systems
• Ensures that equipment asset registers are up-to-date and accurate
• Works closely with the Senior Leadership Team and Heads of Department to identify key ICT plans and priorities and plays a key role in the production of the ICT Development Plan
• Reports regularly to the Director of Operations on all matters relating to areas identified in this Job Description
• Liaison with IT Support companies as required to ensure best service for the school

Strategy, Planning and Procurement:

• Takes a lead role in planning the effective implementation of new facilities, services and systems
• Devises and implements maintenance schedules in order to minimise downtime and maximise technician time and other resources
• Identifies suitable products, solutions, suppliers and contractors for a particular project, obtains quotes as required, negotiates with suppliers and draws-up detailed product/service comparisons for presentation to the Director of Operations
• Plays a key role in the acquisition of hardware, software, consumables and spare parts;
• Liaises with third parties, service providers, suppliers and contractors in order to ensure that faults, requests, queries and complaints are dealt with promptly and efficiently

Desktop & Applications Support:

• Provides 2^nd -line direct applications, systems and hardware support as required; deals with complex technical issues which require advanced fault-finding and resolution skills
• Undertakes installation, configuration, maintenance, repair, troubleshooting and upgrade of all hardware and software systems
• Identifies and installs appropriate software updates including service packs, fixes and enhancement releases and ensures these are installed in order to ensure that systems function as required and remain secure and fully up-to-date at all times
• Liaises with the Finance Team on matters relating to electronic transactions and online payments

Server & Network Support:

• Plays a key role in the installation, configuration, maintenance, repair, troubleshooting and upgrade of all server hardware and software systems
• Maintains and develops the school’s virtualisation technologies and storage systems
• Manages the network infrastructure, active network devices and cabling systems, including wireless technology
• Ensures that network services and protocols including DHCP, DNS and Active Directory are functioning optimally; recommends changes as required
• Implements system security and configures access rights to systems and services in accordance with the school’s data and network security policies
• Implements and monitors backup, virus protection and disaster recover policies
• Maintains the internet firewall, web filtering engine and e-mail content control systems in order to ensure that access to inappropriate material is minimised and the risk of intrusion of the network is minimised

Telephone/Voice Systems & VoIP Infrastructure:

• Actively involved in the installation, configuration, maintenance, repair, troubleshooting and upgrade of the school’s PBX/telephone system, handsets, voice network, VoIP infrastructure and CTI products

Learning Platform & Digital Resources:

• Assists in the development, maintenance, administration and upkeep of the school’s website, Office 365, Azure, digital resources and CCTV systems
• Investigates, recommends, procures and implements appropriate technologies and solutions
• Maintains and operates the school’s audio-visual and multimedia systems, including, but not limited to, the school’s presentation systems, digital signage, music technology, media resources and interactive technologies; provides advanced support and diagnostics for such complex multimedia systems and services

Health & Safety:

• Ensures that all IT-related Health & Safety procedures are followed and implemented at all times, including the production of risk assessments and use of PPE; ensures that a safe working environment is maintained
• The post-holder implements the portable appliance testing schedule

Training and Liaison:

• Acts as the key contact in the team for providing instruction, advice and guidance on technical matters
• Provides on-the-job training and development for team members
• Identifies training requirements for staff and provides or organises appropriate training either in the classroom, on a one-to-one or group-basis
• Produces technical and end-user documentation/training materials as required
• Responsible for ensuring that his/her own knowledge is current in order that accurate and reliable advice and information can be given, and will actively seek to broaden his/her knowledge and skills

Other Duties:

• Represents the IT Support Team at meetings and other events, as appropriate
• Provides cover and support for other members of the Support Services team as required, for example, due to absence or workload

If you are interested in this Senior IT Technician opportunity, tours & interviews can be arranged ASAP.

We are dedicated to safeguarding and promoting the welfare of children and expect all staff to share this commitment. The successful Teacher of English will be subject to enhanced clearance through the Disclosure and Barring Service and employment will be subject to references.

To apply for this Senior IT Technician opportunity your detailed CV to Clarus Education now to be considered. We will be contacting those shortlisted within 48 hours of an application.

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Senior IT Technician – Merton – Permanent – ASAP start!