Policy Review Date: September 2020
Next Review Date: September 2021
Clarus Education Ltd follows stringent quality guidelines and takes every reasonable precaution to ensure that all candidates supplied to its clients maintain the highest standards of professional and personal conduct.
Our stringent vetting procedures as per our safeguarding and child protection policy ensure that any candidate found to have a history of unacceptable conduct or practice, will not be offered a place on our register. Through our continuous and active monitoring, any difficulties our candidates may be experiencing are promptly highlighted, enabling us to step in and pre-empt potential issues.
However, despite our stringent quality procedures and the vulnerable position that our candidates sometimes find themselves in, occasionally difficult or sensitive issues can arise. Both Client and Candidate feedback is essential to us in order to ensure we continually work towards improving our service.
If the incident is considered by the client serious enough to warrant further investigation, we adopt the following procedure:
Each candidate has a notes section in their electronic file. Details of any allegation or complaint against a candidate, together with a detailed account of all actions taken in the course of any investigation are recorded here. Copies of statements and all correspondence are also kept, as well as a chronological sequence of events.
Following the receipt of a complaint or report of an incident, we explain that we have certain procedures for handling incidents and that we will be happy to set these in motion if the client wishes.
In determining how far to pursue the investigation, we are usually guided by the clients’ attitude to the allegation. If the incident is considered by either the client or a parent serious enough to warrant further investigation, we adopt the following procedures:
After receiving details of the complaint/allegation from the client we will inform the candidate that an allegation has been made and that they will be suspended from working during the investigation process.
We arrange a meeting with the candidate concerned, stating that this is not to be regarded as a disciplinary procedure, merely an investigation of a formal allegation which we have received. Candidate interviews will be in the presence of their union representative/colleague / independent representative (we always advise the candidate that we have been informed of an incident and ask for their version of events, prior to telling them what has been stated by the client).
The details of the allegation are then presented at this point (copies are handed out only with prior consent from the client) and the candidate is invited to comment.
The candidate’s comments are noted and read back to them and signed for confirmation that we have noted the response accurately. We inform them that we will report the comments back to the client and that the client may or may not wish to pursue matters and that we will keep them informed of further developments.
We will contact the school informing them of the steps we have taken and ask the school to confirm the stage of their own internal investigation, if required we will arrange a meeting with the candidate and the client. We are usually led by the school’s procedures and timescales.
The client is advised that if the matter cannot be resolved and that the seriousness of the allegation warrants further action, to adopt whatever measures would normally come into force to meet legal requirements. During the course of any such proceedings, a senior representative of Clarus Education Ltd will be available to attend, if requested, any meetings to share information and co-operate fully with the Client/Authority pending a final decision.
All internal paperwork will also be made available. Following the outcome of any such investigation, we are guided by the Client/Authority’s decision when considering the candidate's future as a Clarus Education Ltd worker.
If Clarus Education Ltd receives information following registration of a candidate that may be relevant to his/her suitability for a post within a client, we would first assess its severity. If it is apparent that the information is of a serious nature and could be a child protection issue, then we would notify all relevant parties immediately and implement the following procedure:
It is Clarus Education Ltd’s utmost priority that incidents and complaints are dealt with in a fair manner. Our operating system of individual, accountable Consultants for Clients and Candidates means that a Consultant will normally deal with a complaint until its resolution. If at any time a complainant is not satisfied with the treatment of their Complaint, then Clarus Education Ltd has a clear line management structure for the complaint to be referred to a more senior level.